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Tesla Powerwall: when your installer is gone

Secondary source only: verify

Covers: Home batteries (and Tesla solar inverters)

Get monitoring access back

In the Tesla app, third-party-installed systems show the installer's contact; if the installer is gone, contact Tesla support.

Warranty claims without the installer

Per the Powerwall Limited Warranty (USA), claims go to Tesla with proof of purchase, serial number, install date and defect description. You will generally need a Tesla Certified Installer for the repair work.

Find a new installer

Tesla Certified Installer network; installer service request page.

Official sources

Checked 2026-10-27. Manufacturer policies change; confirm on the official pages.

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